Safe with distance

Safety measures at the hotel Alpenhof

Sometimes life turns out differently than you have imagined and planned.

At the moment life teaches us not to take things for granted, to handle new situations and nevertheless not to lose your positive attitude to life. We would like to give you information on some of our safety measures and ensure you that the protection of our guests at the Alpenhof is and has always been our highest priority.

A complex set of measures regarding safety measures and hygiene is always updated by our Alpenhof-Covid-19 expert and adapted to the newest guidelines. Despite the current uncertain situation it is our biggest task to keep our promise to make our guests feel good with according safety precautions.

Our unique location in the middle of Salzburg’s mountain world does not only provide enough fresh air to breathe through but also enough space with sufficient distance to feel comfortably.

Our Alpenhof Feelgood Hygiene Concept

Current information

On 22 October 2020, the German government issued a travel warning for the state of Salzburg (valid from 24 October 2020)

  • A travel warning is not the same as a travel ban
  • At the moment (as of 22 October 2020) the following applies: Travellers who have been to a risk region in the last 14 days as stated by the Robert Koch institute have to show a negative Covid-19 test which is no older than 48 hours when they go back to Germany.
  • Otherwise you will have to go to domestic quarantine for 10 days right after your arrival at home or at your destination.

Booking & arrival

We have adapted our cancellation conditions to the current situation until further notice. Should you not be able to start your well-deserved holiday due to the Covid-19 pandemic you can cancel free of charge within 24 hours before arrival. This applies in the case of:

  • A new lockdown or closing of the borders,
  • If one of the travelling persons falls ill with corona,
  • closing of our ski region Zauchensee-Flachauwinkl
  • mandatory quarantine when your return back home
  • travel warning for Salzburg or declaration of Zauchensee as a risk region
  • an other Covid-19 situation which prevents your from going on holiday
Otherwise the following cancellation conditions apply
  • Cancellations and changes which are made up to 30 days before the date of arrival are free of charge.
  • For cancellations and changes which are made up to 21 days before the date of arrival, 30% of the prize of the total booking are charged.
  • For cancellations and changes which are made up to 14 days before the date of arrival, 70% of the prize of the total booking are charged.
  • For cancellations and changes which are made up to 7 days before the date of arrival, 90% of the prize of the total booking are charged.
  • Bookings which are cancelled or changed later than that, as well as no show, are 100% charged.

In order to be completely safe we recommend you to take out a travel insurance. The Europäische Reiseversicherung now also covers a Covid-19 case despite the pandemic.

Already made down payments will be turned into a value voucher for your next stay or retransferred.

Check-in & reception

  • In all public areas of our hotel we ask our guests to wear a mouth-nose-protection
  • We welcome you from 3 pm – arrive and feel good
  • Hand disinfectant dispensers at the entrance and at the reception
  • The check-in will be prepared as best as we can (please give us your personal data already before your arrival)
  • Biros as well as other office items are regularly disinfected
  • Key cards are disinfected before they are handed over
  • Our spacious reception area provides enough space to keep distance and to avoid queues

Safe feelgood rooms

  • Our room fairies are specially trained to clean and disinfect and will therefore provide a safe stay for you and your dear ones in your feelgood room
  • Daily room cleaning with high-quality cleaning agents according to the cleaning concept by the company Hollu
  • Please note that our room maids are alone in the room when they clean to guarantee the distance
  • At the check-out we ask you to vacate your room until 11 am in order to guarantee the cleaning and disinfection intervals for the next guests

Culinary pleasures

  • A mouth-nose-protection has to be worn by all adults and children from the age of 7 in the whole restaurant area
  • Should you have no mask or have forgotten it you will receive one at the reception. It can also be exchanged for a fresh mask every day during your holidays.
  • Hand disinfectant dispensers can be found at every entrance in the restaurant.
  • Large restaurant area with several rooms which can be separated
  • Buffets are provided under the hygiene precautions with the necessary distance
  • In order to prevent queues, we ask you for patience and self-responsibility
  • The maximum number of persons at one table: 6 persons
  • Digital menus: Our food and wine menus can also be viewed online with a QR code and therefore without contact.

Alpenhof TEAM

  • Our employees always wear a mask to protect you
  • They are tested for the corona virus every week
  • Comprehensive hygiene trainings for all employees
  • Despite the mask our Alpenhofians with heart try to read every wish from your lips and greet and pamper you with smiling eyes

Safe wellness & relaxation

  • Our whole spa and wellness area is open
  • Sufficient space and freedom in the whole spa area in order to keep the minimum distance of 1 metre
  • Information on limited numbers of persons at the pool and in the sauna can be found in the respective areas
  • We ask you for your self-responsibility
  • Disinfectant dispensers at the entrance of the spa area and the beauty & vitality area
  • Beauty & massage treatments take place without restrictions but with safety measures
  • Our beauty employees wear a mouth-nose-protection and disinfect and air the rooms thoroughly after every treatment
  • Please reserve your beauty & massage appointment early to avoid busy hours

Alpenhof children’s world

  • Spacious KidsClub with a soft playground which can be separated
  • Ill and sickly children cannot enter our KidsClub
  • Parents who bring their children to the KidsClub have to wear a mask
  • Our KidsClub as well as all toys are regularly disinfected by our trained employees
  • All rooms are regularly aired
  • Adventurous children’s programme focusing on doing some activities outside

Our ski region Zauchensee-Flauchwinkl

  • Thanks to our unique location right at the ski slope you can reach three cable cars directly and can therefore go skiing before other guests do. This guarantees no waiting times.
  • Additionally, there are three cable cars and a platter lift right in front of the Hotel Alpenhof
  • 5 different accesses to the ski fun reduce waiting times and contact points (no central cable car)
  • Ski slopes are right around our hotel so that you can go without a ski bus
  • The ski region has 16 lifts - only three of them are gondolas. Therefore, you are almost always in the fresh air during skiing on the approx. 80 piste kilometres.
  • Numerous additional variants offer space for winter sportsmen of every level.
  • 14 ski huts and mountain restaurants scattered across the ski region guarantee enough space during a break in-between.


For your holidays