Booking & arrival

However, we recommend that you take out travel cancellation insurance at europäische.at

When does a reservation become firm and binding?

Your reservation is binding upon written confirmation and you will also be asked to pay a deposit.

General cancellation conditions

• Cancellations and changes made up to 6 weeks before the date of arrival are free of charge.
• Cancellations and changes made 6 weeks or more before the date of arrival will be charged at 80% of the of the price of the entire booking.
• Cancellations and changes made in the last week (7 days) before the date of arrival, no-shows and early departures are
• early departure will be charged at 100% of the price of the entire booking. Changes to bookings or cancelations can only be made in writing. Cancellations up to 3 months before arrival at the latest will incur a processing fee of € 30.00. (Deposits already received will be refunded by the reduced amount of € 30.00).

Cancellation:

In order to minimize your costs in the event of a cancellation, we work closely with the Europäische
Travel Cancellation Insurance as a partner. Below you will find the benefits of the
cancellation insurance, which you can take out directly with a booking.

Otherwise, the cancellation conditions according to the general terms and conditions for the hotel industry apply according to our general terms and conditions.

We are there for you on +43 (0) 6452 40140 or around the clock by e-mail at info@alpenhof.net

Check-in & reception

• We welcome you from 3 pm – arrive and feel good
• The check-in will be prepared as best as we can (please give us your personal data already before your arrival)
• Biros as well as other office items are regularly disinfected
• Key cards
• Our spacious reception area provides enough space to keep distance and to avoid queues

Safe feelgood rooms

• Our room fairies are specially trained to clean and disinfect and will therefore provide a safe stay for you and your dear ones in your feelgood room
• Daily room cleaning with high-quality cleaning agents according to the cleaning concept by the company Hollu
• At the check-out we ask you to vacate your room until 11 am in order to guarantee the cleaning and disinfection intervals for the next guests

Culinary pleasures

• Large restaurant area with several rooms which can be separated
• Buffets are provided under the hygiene precautions with the necessary distance
• In order to prevent queues, we ask you for patience and self-responsibility

Alpenhof TEAM

• Despite the mask our Alpenhofians with heart try to read every wish from your lips and greet and pamper you with smiling eyes

Safe wellness & relaxation

• Our whole spa and wellness area is open
• Sufficient space and freedom in the whole spa area in order to keep the minimum distance of 1 metre
• Information on limited numbers of persons at the pool and in the sauna can be found in the respective areas
• We ask you for your self-responsibility
• Disinfectant dispensers at the entrance of the spa area and the beauty & vitality area
• Beauty & massage treatments take place without restrictions but with safety measures
• Our beauty employees wear a mouth-nose-protection and disinfect and air the rooms thoroughly after every treatment
• Please reserve your beauty & massage appointment early to avoid busy hours

Alpenhof children’s world

• Spacious KidsClub with a soft playground which can be separated
• Ill and sickly children cannot enter our KidsClub
• Our KidsClub as well as all toys are regularly disinfected by our trained employees
• All rooms are regularly aired
• Adventurous children’s programme focusing on doing some activities outside

Our ski region Zauchensee-Flauchwinkl

• Thanks to our unique location right at the ski slope you can reach three cable cars directly and can therefore go skiing before other guests do. This guarantees no waiting times.
• Additionally, there are three cable cars and a platter lift right in front of the Hotel Alpenhof
• 5 different accesses to the ski fun reduce waiting times and contact points (no central cable car)
• Ski slopes are right around our hotel so that you can go without a ski bus
• The ski region has 16 lifts - only three of them are gondolas. Therefore, you are almost always in the fresh air during skiing on the approx. 80 piste kilometres.
• Numerous additional variants offer space for winter sportsmen of every level.
• 14 ski huts and mountain restaurants scattered across the ski region guarantee enough space during a break in-between.